Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos editorial team at evilempireguild.org, what we can help with, and what we cannot. We publish research-based guides to casinos outside GAMSTOP for readers in the UK, so most messages are about accuracy, bonus terms or how we assess operators.
What we can and cannot help with
We are an independent information site. We do not run any casino, hold player accounts, process payments or decide withdrawals. That shapes which messages we can act on.
| Your enquiry | Can we help? |
|---|---|
| A fact on our site looks wrong or out of date | Yes. We will re-check it against the operator's published terms and update the page if needed. |
| A question about how we review or rank casinos | Yes. We will explain our approach in plain terms. |
| A suggestion for a guide or topic | Yes. Reader questions help shape what we cover next. |
| A partnership or editorial enquiry | Yes, although commission or sponsorship does not buy ranking position. |
| A dispute over a bonus, balance or withdrawal | Not directly. Only the casino can resolve this. We can point you to the right next steps. |
| Help with a gambling problem | We are not a support service, but we can signpost you to organisations that are. |
Sending us a message
Use the contact route provided on evilempireguild.org to send your message. We have not published a separate email address or phone number in this copy, so please do not rely on details from any other source claiming to be us. If you are unsure a message really comes from us, treat it with caution.
A few details help us reply faster:
- The page address or title you are writing about.
- What you think is wrong, or what you would like to know.
- Where you found the correct information, if you are reporting an error. A link to the operator's own terms is ideal.
- The date you saw the information, because bonus terms change often.
Please do not send passwords, card numbers, identity documents or full account details. We never need them.
Reporting an error or outdated bonus terms
Casino offers change quickly. Wagering requirements, maximum bet rules, expiry periods, cashout caps and minimum deposits can all be altered without notice. The offers shown on our pages are the operators' advertised headlines, not guarantees, and the full terms always sit with the casino. Read them before you deposit.
When you tell us about a discrepancy, we compare it with the operator's published terms and correct our page where the evidence supports it. Where we cannot confirm a point either way, we will say so rather than guess. Our most recent fact-check for this site was carried out on 30 September 2026.
Casino disputes: where to go instead
If you have a problem with a payment, a bonus or a blocked withdrawal, follow this order:
- Write to the casino's customer support and keep a copy of the conversation.
- Use the casino's formal complaints procedure if the first reply does not settle it.
- Check which licence the operator states. Protection varies, and a casino accepting British players is not the same as one authorised by the UK Gambling Commission to serve them.
- If the operator names an alternative dispute resolution body, contact that body.
We cannot promise a particular outcome, and nobody can guarantee that a withdrawal will be approved. For background on licensing, bonuses and payments before you choose an operator, see our guide to trusted non GamStop casinos for UK players.
If gambling is causing you harm
Sites outside GAMSTOP do not take part in the UK self-exclusion scheme. If you have registered with GAMSTOP because gambling was becoming a problem, think carefully before seeking out operators that sit outside it. Gambling is not a way to earn income or solve money worries.
Free, confidential help is available from GamCare, which runs the National Gambling Helpline, and from your GP. Deposit and loss limits, and gambling blocking software, can also help you stay in control. You must be 18 or over to gamble.
Commercial relationships
Non Gamstop Casinos may earn commission if you join an operator through links on this site. That does not decide our rankings, and it does not stop us from pointing out drawbacks. If you want to ask about how we handle this, contact us and we will answer openly.
What happens next
We read the messages we receive. We do not publish a guaranteed response time, but we prioritise factual corrections and safety concerns. If your message needs a reply, a member of the team will write back. If it does not, we will still use what you tell us to improve our pages.